Guest Information
Below we have listed information about our hotel.
Adapter
These are available for loan at the reception desk for a deposit of CHF 12.
Additional cushions and blankets
Extra pillows and blankets are available. Please let us know at reception.
Airport
Public transport
Train:
via main station every 10 minutes
via Stadelhofen train station every 20 minutes
Price: CHF 11.20
Tram:
Number 10 from Central, 36 minutes travel time
Price: CHF 11.20
Taxi:
Price: ca. CHF 65.-, Van CHF 90.-
Bookable at the reception
Airport Shopping
https://www.zuerich.com/en/visit/shopping/airport-shopping
Allergic bedding
You can ask for it at the reception. Only while stocks last.
ATM
UBS Bellevue
Theaterstrasse 20
8001 Zürich
Counter opening hours: Monday – Friday: 09:30 – 16:30, Saturday and Sunday: closed
Attractions
https://www.zuerich.com/de/besuchen/sehenswertes-zuerich
We will be happy to provide you with information about the various options at reception.
Zürich Tourismus
https://www.zuerich.com/de/besuchen/fuehrungen-aktivitaeten
We will be happy to provide you with information on the various options at the reception.
Blankets & Pillows
Extra blankets and pillows are available at the reception desk.
Bank / ATM
UBS Bellevue
Theaterstrasse 20
8001 Zürich
Counter opening hours: Monday – Friday: 09:30 – 16:30, Saturday and Sunday: closed
Breakfast
Monday - Friday: 07:00 – 10:00
Saturday and Sunday: 08:00 – 11:00
Boat trips
ZVV Zürichsee
https://www.zsg.ch/en/
https://www.zuerich.com/en/visit/getting-around-in-zurich/by-boat
We will be happy to give you information about the different possibilities at the reception desk.
Charging cable
These are available for loan at reception for a deposit of CHF 12.
Check-In
From 14.00 h on the day of arrival guaranteed.
Early check-in are possible upon request and availability.
Check-Out
Until 11:00 on the day of departure.
For late check-out please ask at the reception desk.
Cosmetics
Are available at the reception.
-
Sewing kit
-
Shaving kit
-
Shoe shine set
-
Shower cap
-
Slippers
-
Toothbrush set
Culture
https://www.zuerich.com/en/visit/culture-in-zurich
We will be happy to provide you with information about the various options at reception.
Dogs / Pets
Well-behaved dogs or pets that do not disturb other guests are welcome. A fee of CHF 15 per night will be charged. Any damage must be paid for on site. Dogs are allowed in our Bar/Café.
Doctors
Permanence-Arztpraxis
Zurich Mainstation
Bahnhofplatz 15
8021 Zürich
Phone number: +41 44 215 44 44
Homepage: https://www.permanence.ch
Opening hours: Daily 07:00 – 22:00
Dentist Swiss-Smile
Zurich Mainstation
Shopville CH
8001 Zürich
Phone number: +41 43 300 30 03
Homepage: https://www.swiss-smile.com/en/locations/zurich/dentist-zurich-hauptbahnhof/
Opening hours:
Monday – Friday: 07:00 – 21:00
Saturday: 08:00 – 20:00
Sunday and Holidays: 10:00 – 18:00
Emergency call
Police: +41 117
Fire Department: +41 118
Accident: +41 144
Inhouse: +41 44 250 53 53
Events
https://www.zuerich.com/en/visit/event-highlights
We will be happy to give you information about the current events at the reception.
Fire alarm
Leave the hotel immediately.
Escape routes are posted on the room door.
Meeting place: Please go down to the river in case of fire and then left to the square with the fountain.
Fitness
Indigo Fitness
Münstergasse 4
8001 Zürich
Telephone number: +41 44 212 12 00
Food & Drink
https://www.zuerich.com/en/visit/restaurants
We will be happy to give you information at the reception, fit your wishes.
Globus Zürich
Department store
Address:
Schweizergasse 11
8001 Zürich
Opening hours: Monday - Saturday: 10:00 – 20:00
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Internet
Network: HOTEL
Password: Altstadt1999
Iron & Ironing Board
Iron and ironing board are available at the reception while supplies last.
Key
There is a front door key for each room key.
Please always take your front door key with you when leaving the hotel.
Please leave all keys at the hotel when you check-out.
Late Check-Out
Available at the reception depending on availability.
Laundry change
Bedding
We change your bed linen every three days for the love of the environment.
If you would like a more frequent change, please let us know at reception.
Towels
Please decide:
Towel on the floor means "Please replace".
Towel back on the holder means: "I'll use it again".
Laundry/textile cleaning
Monday - Friday
If you want to have the laundry back on the same day, you must hand it in at the reception before 08:30.
If you do this, the laundry will be back by 18:00.
Laundry bag and prices can be found in the cloakroom.
Luggage service / luggage storage
Luggage can be left at reception free of charge.
On request we will be happy to bring your luggage to your room
Minibar
All items in the minibar in the room are chargeable.
Tea & water for water are free of charge.
Money exchange at the main station
Counter in the station hall
opening hours:
Monday – Friday: 07:00 – 21:00
Saturday and Sunday: 08:00 – 20:00
Nightlife
https://www.zuerich.com/en/visit/nightlife-in-zurich
We will be happy to provide you with information at reception, suitable for your wishes.
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Parking
We have a cooperation with the underground car park Hohe Promenade (approx. 7 minutes walk from the hotel). Here you can park during your stay at the special rate of 36 CHF/night and parking space.
You can drive in front of the hotel and unload your luggage and then drive to the parking garage.
Parkhaus Hohe Promenade
Rämistrasse 22A, 8001 Zürich
For any further questions, please do not hesitate to contact us.
Payment methods
We accept American Express, Eurocard/Mastercard, Visa, Diners Club, EC-Maestro, V-Pay, Twint and cash payments in CHF.
Pharmacy
Bellevue Apotheke
Theaterstrasse 14
8001 Zürich
Phone number: +41 44 266 62 22
Homepage: https://bazh.ch
Opening hours: 24/7
Pillows & Blankets
Are available at the reception.
Post offices
Sihlpost near the main station
Address:
Kasernenstrasse 97
8004 Zürich
Opening hours:
Monday - Friday: 06:30 – 20:00
Saturday: 08:00 – 20:00
Zumstein Papeterie und Post
Address:
Oberdorfstrasse 24
8001 Zürich
Opening hours:
Monday - Friday: 09:00 – 19:00
Saturday: 09:00 – 17:00
Sunday: Closed
Privacy Policy
You can find our privacy policy at
https://hotel-altstadt.ch/en/privacy-policy/
Public transport
All connections nationwide:
SBB
https://www.sbb.ch/en
Zurich city:
VBZ
https://www.stadt-zuerich.ch/vbz/en/index.html
The VBZ buses and trams run daily from 5.30 a.m. to midnight. Tickets must be obtained before the journey from the ticket machines, which you will find at every stop.
Short distance: valid 30 min, max. 5 stops CHF 2.60
Zurich City (Zone 110): valid 60 min CHF 4.30
Day ticket (bis 2 Zonen): valid 24 h CHF 8.60
Aiport (Tram & Zug): valid 60 min CHF 6.60
The machines give change, but only accept coins. You can buy season tickets, multiple-ride tickets etc. at the VBZ sales points at Bellevue, Central, Paradeplatz and at the main station. Our nearest tram stop: Helmhaus Tram Nr. 4/15
Radio
You will find the radio stations from 700 to 982.
You will find the TV stations from 1 to 699.
Reception/Bar
Monday - Friday: 07:00 – 22:00
Saturday: 08:00 – 23:00
Sundays and holidays: 08:00 – 21:00
Telephone number during opening hours:
+41 44 250 53 53
Recreation
https://www.zuerich.com/en/visit/wellness-and-sport
We will be happy to give you information at the reception, fit your wishes.
Safe
Please observe the operating instructions on the safe door.
Sewing kit
Are available at the reception.
Shaving kit
Are available at the reception.
Shoeshine set
Are available at the reception.
Shopping
https://www.zuerich.com/en/visit/shopping-in-zurich
Most shops are open from 09:00 - 19:00. (Exceptions excluded)
Shops at the main station
Monday - Friday: 08:00 – 21:00
Saturday: 08:00 – 20:00
Sunday: 09:00 – 20:00
Shopville
Zurich Mainstation
Museumstrasse 1
8021 Zürich
Opening hours:
Monday - Friday: 09:00 – 21:00
Saturday & Sunday: 09:00 – 20:00
Shower cap
Are available at the reception.
Slipper
Are available at the reception.
Smoking
Smoking is strictly prohibited in the interior rooms.
If a fire alarm is triggered through your own fault, we will have to charge you the costs of approx. CHF 1200.
Social media
Instagram: @hotel_altstadt
#hotelaltstadtzurich
Facebook: Hotel Altstadt
#hotelaltstadtzurich
LinkedIn: Hotel Altstadt
Taxi
We have a cooperation with Taxi 4444.
We will be happy to book you a taxi at the reception.
All taxis accept credit cards.
Taxi 444
Telephone number: +41 44 444 44 44
Tea kettle
The tea selection in your room is free of charge.
Television
You will find the TV channels from 1 to 699.
You will find the radio stations from 700 to 982.
Toothbrush set
Are available at the reception.
Tourist Office
Zürich Tourismus
https://www.zuerich.com/en/visit/arriving-in-zurich
We will be happy to provide you with information about the various options at reception.
Train Station
Zürich Mainstation
https://www.sbb.ch/en/station-services/at-the-station/railway-stations/shopville-zuerich-main-station.html
Trips
Swisstours
https://www.swisstours.com
We will be happy to provide you with information on the various options at the reception.
TV
You will find the TV stations from 1 to 699.
You will find the radio stations from 700 to 982.
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Water for Water
WfW Green Hotel's are committed to the environment by serving local, high quality drinking water in their hotels. With our partnership contribution, 100% of which goes to the water-, Hygiene- and education projects of Water for Water (WfW), we also demonstrate global social commitment.
More on wfw.ch
Wake-up service
We are happy to make a wake-up call for you during our opening hours.
W-Lan
Network: HOTEL
Password: Altstadt1999
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